compact.cam — Refund Policy
Effective: 2026-10-17
A paid plan on compact.cam is a one-time payment for one film. Creem, the merchant of record, sells it and returns the money for any refund to your original payment method. We decide which refunds are due under this policy; Creem's Buyer Terms, which you see at checkout, apply as well, and Creem may also refund a purchase itself where its terms or the law require it.
When we refund in full or in part
| Case | What we refund |
|---|---|
| No guest has taken a photo on the film yet (or you have not used the plan at all), at any time before the film develops: for example, the event was cancelled or moved | the plan, in full |
| compact.cam did not work as described at your event because of a fault on our side: for example, guests could not take or send photos, or photos were lost before the deletion date | in full or in part, depending on what failed and for how many guests |
| We charged you by mistake: twice for the same film, a wrong amount, or a plan other than the one you chose | the wrong charge, in full |
| We close compact.cam before a paid film's 12 months end (Terms of Service §11) | the part of the 12 months after the closing date, pro rata by days |
| The law where you live gives you a refund in your case | what that law gives you |
Apart from these cases and the withdrawal right below, once guests have taken photos on the film, the plan is not refunded.
Withdrawal in the EU (your legal right)
If you are a consumer living in the European Union, you can withdraw from the purchase within 14 days of buying it, without giving a reason, under section 8 of Creem's Buyer Terms. Use the withdrawal form linked there, or send Creem, or us at support@compact.cam, a clear statement that you withdraw. Creem refunds everything you paid within 14 days of receiving it. If the law of another country where you live gives you the same right (for example the United Kingdom), the same applies.
How to ask for a refund
Write to support@compact.cam from the email address you paid with, with the order number from Creem's receipt and the film it was for. We answer within 3 working days. Please write to us before asking your bank for a chargeback; Creem's Buyer Terms (9.4) also ask you to contact Creem first.
What a refund does
A full refund of the plan, or a withdrawal, ends the paid plan: the film keeps the photos already taken and the deletion date it already had, and we may set its guest limit back to the free plan's 5. A partial refund, or a refund of a wrong charge, does not change the plan.
Your other rights under the law
If compact.cam does not work as described, you keep the rights your country's law gives you for a digital service that does not conform to the contract. This policy does not shorten them.
Contact
support@compact.cam. We answer within 3 working days.